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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. Will my moving company charge me for materials? Most moving companies will provide quilted pads for protecting your furniture at no additional cost. However, you will most likely be charged for additional supplies such as tape, packing paper and boxes. How should I file a complaint with my moving company if there is a problem? We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General. How are fees calculated for interstate moves? Your moving company may charge you a set fee which depends on the inventory of your items and delivery timeframe. They may also charge you based on the weight or volume of your items. Am I guaranteed that my online move estimate will be 100% accurate? Additional moving costs may be required by any moving company so you may need to pay extra at the end of your move. However, the more details you provide beforehand, the more accurate your quote will be. What should I do if I haven’t finished packing by my moving day? If you realized you won’t be finished packing by your move date, make sure to inform your moving company as soon as possible. You may be able to hire professional packers to help you finish the job or move on a different date. Your movers may be able to pack up a small amount of items, but you will end up paying more for the move. What is a non-binding estimate? This is an estimate based on the moving company’s previous experience with similar moving jobs to yours and it’s subject to change. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. How can I ensure that special items will treated with extra-special care? You can move some of the items that have high sentimental or monetary value yourself. If you prefer to let your movers complete this task, make sure you clearly indicate which items you would like them to take special care with during the move. Will my movers clean my home once my move is complete? Most professional movers will clean up any mess they have made during the actual move. However, they don’t perform general house cleaning so you must hire a professional cleaning service or perform this task yourself. What is long carry? You may be charged an additional fee if the moving van can’t come within a certain distance from the entrance of your destination. This is generally 75 feet, but you need to check with your particular moving company. |
